Your trust is the foundation of everything at Winbox Game. This document clearly explains how we collect, store, use and protect the personal information of every Malaysian member who uses our platform.
Welcome to the Winbox Game Privacy Policy. This document is designed to give you a clear and honest understanding of our privacy practices. Winbox Game takes data protection seriously, and we are fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of how we handle our members' data.
Winbox game is an online entertainment platform offering Sports Betting, Live Casino, slots, and poker services to members in Malaysia. When you register and use the winbox game platform, you entrust us with your personal information — and that trust is something we take seriously.
This Privacy Policy explains in detail: what information we collect from you, why we need it, how we use it, who may have access to it, and what rights you have over all of the above. We have written this document in plain, straightforward language — not dry legal jargon — so that every Malaysian member can truly understand what happens with their data.
Winbox Game collects various types of information depending on how you interact with our platform. Here is a detailed breakdown:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | KYC, age verification, legal compliance |
| Contact | Malaysian phone number, email address, residential address | Account communications, security alerts |
| Finance | Deposit records (Touch 'n Go, GrabPay, DuitNow, FPX), withdrawal history | Transaction processing, fraud prevention |
| Platform Activity | Betting history, games played, session duration | Responsible gaming, personalised experience |
| Technical | IP address, device type, browser, operating system | Security, fraud detection, optimisation |
| Cookies & Sessions | Session tokens, user preferences, analytics data | User experience, relevant marketing |
Data sensitive financial such as credit card numbers or full bank account details never stored on Winbox Game servers. All financial transactions are processed directly through registered and authorised Malaysian payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banking (Maybank2u, CIMB Clicks).
We use the data collected for a range of purposes, all related to the operation of the Winbox Game platform:
Winbox game processes the personal data of Malaysian members on a solid legal basis in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Those bases are:
Winbox Game never sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, we may share necessary information in the following situations:
Winbox Game continuously invests in security infrastructure to ensure member data is always protected. The technical and organisational security measures we have in place include:
Despite all these security measures, no system is 100% secure. In the event of a security breach affecting member data, Winbox Game will notify affected members within a reasonable timeframe in accordance with applicable legal requirements.
Winbox Game retains members' personal data for as long as necessary to fulfil the original purpose of collection, plus any additional period that may be required under Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing platform operations |
| Financial Transaction Records | 7 years after the transaction | Malaysian legal & tax requirements |
| KYC Documents | 5 years after account closure | AML & PDPA Compliance |
| Communication Logs | 3 years | Complaint resolution & evidence |
| Gaming Activity Data | 2 years | Responsible gaming & audits |
| Technical & Security Logs | 1 year | Security analysis & fraud detection |
The Winbox Game platform uses cookies and similar tracking technologies to enhance your user experience. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the Winbox Game platform.
As a winbox game member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of all personal data Winbox Game holds about you in a readable format.
Request corrections to any inaccurate or incomplete information in your account.
Request the deletion of your data, subject to applicable legal retention requirements.
Request that we restrict the processing of your data in certain situations as provided for by law.
Receive your data in a structured format that can be transferred to another provider where applicable.
Opt out of marketing communications from Winbox Game at any time, hassle-free.
To exercise any of the above rights, please contact our team at support@winboxgame.app or via live chat within the Winbox Game platform. We will process your request within 30 days.
Some of the technical service providers used by Winbox Game operate outside Malaysia. In such cases, we ensure that any data transfers are protected by appropriate safeguards, including data processing agreements that comply with international standards and adequate data protection assessments.
Winbox game does not transfer members' personal data to countries without an equivalent level of data protection unless appropriate safeguards are first put in place.
The Winbox Game platform is intended for individuals aged 21 years of age and above only. We do not knowingly collect any personal information from individuals under the age of 21. Should we discover that data belonging to a minor or underage individual has been collected inadvertently, we will delete that data immediately and close the relevant account.
If you believe that an individual below the minimum age has registered on winbox game, please report it to us at support@winboxgame.app so that immediate action can be taken.
Winbox Game reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When we make significant changes, we will:
Your continued use of the winbox game platform after any amendments take effect constitutes your acceptance of the latest version of this Privacy Policy.
For any inquiries, concerns, or requests regarding your privacy and personal data at Winbox Game, please contact us:
If you are dissatisfied with how Winbox Game has handled your privacy inquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, which oversees PDPA compliance in this country.
Six layers of protection we employ to safeguard the privacy of every Malaysian member
All data transmitted between your device and Winbox Game's servers is protected by 256-bit SSL encryption – the same technology used by Malaysia's leading banks. Your information cannot be intercepted in transit.
Winbox game operates on the basis of trust. We have never and will never sell, rent, or allow third parties to use members' personal data for their own marketing purposes. Your data is not our product.
Winbox Game is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) – the principal legislation governing personal data protection in our country. This means your rights as a Malaysian are fully protected.
Winbox Game's automated security system continuously monitors all account activity. Any unusual patterns – such as login attempts from unfamiliar locations – are automatically detected and blocked.
You have full control over your data at Winbox Game. Request a copy, correct errors, restrict processing, or ask for deletion — all requests are taken seriously and resolved within the stipulated timeframe.
Winbox Game undergoes regular security audits conducted by independent, qualified third parties. This ensures our privacy and security practices consistently meet the latest industry standards, rather than relying solely on internal assessments.
Please also read the other related documents for a comprehensive understanding of your rights and responsibilities
Winbox Game safeguards your privacy and data security. Register today and enjoy over 1,000 games – slots, live casino, EPL football, Malaysia Super League and more – with complete peace of mind.
256-bit SSL Protected · PDPA Malaysia Compliant · Data Never Sold · Age Limit 21+